Analyst - Connection Point Customer Success

Description & Requirements

The Customer Success Analyst for Connection Point will focus on ensuring client satisfaction by managing support requests and enhancing service delivery.

Essential Duties and Responsibilities:
- Analyze and Manage Connection Point Client Project backlog of Defects, Business requirements.

- Capture, Review and Analyze information on service desk tickets (CSDs) created by Connection Point clients.

This includes capturing and adding additional data as needed working with appropriate teams like service delivery, solution architecture etc.

and creating Jira tickets and add to project backlog.

- Solid understanding of different types of tasks that need to be created and manage project backlog.

- Tasks would include new requirements, requirement changes via change requests, defects, configuration requests, data manipulation requests, data reports.

- Ability to perform config changes for Connection Point Projects and triaging defects.

- Ability to work with Data Analysts to analyze data related requests and add details to Jira tickets and produce appropriate data reports.

- Work with service delivery managers to prioritize project backlog and come up with release dates and manage communication with clients.

- Participate in PI planning meetings and work collaboratively with Requirements, Analysis, Design and Delivery teams to prioritize client change requests and production support tickets based on priority around expected production release dates and manage client/project backlog.

- Create Release Notes, Operational guides for a release and handle communication with clients.

- Perform post release validation and communicate it to clients and Connection Point leadership.

- Bachelor's Degree or equivalent experience

- 3+ Years

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, ...