Service Advisor
Overview
Florida Detroit Diesel Allison is searching for a Service Advisor.
Position Summary
Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.
Oversee departmental service assignments.
Responsibilities
* Serve as primary point of contact for all customers from initiation through completion of the service job.
* Communicate status of service job to customer, including description, status, and cost of work being performed.
* Assign service jobs to Technicians and oversee job progress to completion.
* Ensure all required parts and supplies are available to Technicians in order to complete service job.
* Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
* Ensure quality control of complete process.
* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers.
Qualifications
* Ability to utilize the available time to organize and complete work within given deadlines.
* Ability to communicate in writing clearly and concisely.
* Ability to communicate effectively with others using the spoken word.
* Ability to take care of the customers’ needs while following company procedures.
Education/Experience:
* High School Graduate or General Education Degree (GED) and three to seven years related experience.
Associates or Bachelors Degree strongly preferred.
* Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
* Prior supervisory experience preferred.
Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Prior experience with JD Edwards service system preferred.
Working Conditions:
Office and shop environment.
Shop environment may not have air conditioning.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
- Rate: Not Specified
- Location: Jacksonville, US-FL
- Type: Permanent
- Industry: Finance
- Recruiter: Stewart & Stevenson FDDA LLC
- Contact: Not Specified
- Email: to view click here
- Reference: 2024-2814
- Posted: 2024-10-03 08:32:31 -
- View all Jobs from Stewart & Stevenson FDDA LLC
More Jobs from Stewart & Stevenson FDDA LLC
- Boiler Operator
- Industrial Maintenance Electrician
- Production Worker
- Production Operator
- Outside Technical Sales Engineer
- Outside Technical Sales Engineer
- Director of Contract Management, Supply Chain
- Business Product Owner Advisor, PBM Operations - Express Scripts - Hybrid
- Eligibility Lead Representative - Accredo - Remote
- Account Manager, Hybrid, Express Scripts
- Treasury Analyst
- Warehouse Associate Representative- Express Scripts
- Program Management Senior Advisor - Express Scripts - Hybrid (Supply Chain)
- HR Business Partner, Lead Analyst - Hybrid
- Medicare Regional Provider Contracting Senior Manager - Cigna Healthcare - NorthEast- Hybrid
- Software Engineering Senior Director, Enterprise Finance Technology Data and Analytics Services
- Care Solutions Personal Advocate
- Accounting Manager - Enterprise Sarbanes Oxley (SOX) Internal Controls - Hybrid
- Vendor / Third Party Management Senior Advisor - Software Center of Excellence (COE) - Hybrid
- Billing & Claims Representative - Accredo - Remote