Lead Specialist, Federal Sales Operations

Description & Requirements

MAXIMUS is seeking a Lead Specialist, Federal Sales Operations.

The Federal Services segment's Sales Enablement and Operations Team ensures the Federal Growth & Strategy Team seamlessly adopts and optimally utilizes sales systems, tools, and resources, driving consistent and predictable growth.

Reporting to the Lead Specialist, Federal Sales Operations supports all aspects of the sales organization.

This role involves managing sales operations, providing Salesforce administration, and directing sales-related project initiatives, leveraging extensive knowledge of Maximus' Federal Services segment's sales methodologies and lifecycle processes.

This is a remote position, preferably in the DMV area.

Essential Duties and Responsibilities:
- Sales Tools & Processes: Collaborate with market growth and strategy leadership to implement tools and processes that enhance sales effectiveness, including sales methodologies, lead and management knowledge content management, and performance metrics.

Analyze and provide insights and recommendations based on Salesforce data to drive sales strategy and business growth.

Manage the development and deployment of new sales tools and ensure their adoption across the sales team.
- Process Optimization: Collaborate with sales leadership and stakeholders to direct optimizing sales processes, procedures, and policies.

Manage and track record keeping of developing and executing successful enablement programs, content, and integrated sales communications.

Lead initiatives to streamline sales workflows and improve efficiency, ensuring alignment with overall business objectives.
- Sales Onboarding & Training: Oversee all sales training programs, from foundational training to continuous learning.

Develop and maintain online and instructor-led courses, update recorded trainings, and improve courses based on feedback.

Track and analyze training usage and effectiveness.

Supervise the onboarding process for new sales hires, ensuring they are equipped with the necessary tools and knowledge to succeed.
- Communications & Collaboration: Act as a liaison between the growth and strategy team and support services (proposals, marketing, operations, technical solutions, finance, contracts) to align activities, tools, and resources.

Conduct partnership with sales operations and market growth and strategy team to drive scale and repeatability across the opportunity pipeline.

Facilitate regular cross-functional meetings to ensure alignment and address any challenges promptly.
- Technology & Content Management: Manage the internal business development site and organize all sales-related content for easy access.

Create content maps, organize data, track analytics, and enhance sales performance.

Oversee the maintenance and updating of sales content, ensuring it remains relevant and accessible to the sales team.

- Manage and maintain the Federal Salesforce apps, including user licenses, setup, and case management s...