Downstream Experience Lead

Downstream Experience Lead

This position is remote/virtual.

Job Summary: Owns the end-to-end experience for downstream customers purchasing Truterra's products.

Collaborates with Truterra's leadership team and other value stream leads to prioritize work, create roadmaps, and drive execution.

Areas of Responsibility:

Drive end-to-end experience for downstream customers purchasing Truterra's products


* Build relationships with Truterra's downstream sales and marketing leadership to proactively understand, influence and align value stream team objectives with business success.



* Create a compelling roadmap that solves true Truterra challenges and orients both team and stakeholders to the proper farmer and retailer experience



* Foster a collaborative, data driven, and high-performance team culture that is impactful in both technical and business meetings



* Leverage data and participant feedback to continuously improve the downstream customer experience across pathways (digital, retail, etc.)

Lead downstream customer experience fusion team


* Manage team priorities, staffing, and status to ensure team success supporting business initiatives, and ad-hoc data driven decision making



* Partner with technical and functional leads to ensure team member growth and facilitate development of domain knowledge


* Conduct targeted technology, data, and people experiments to evolve, innovate, or improve the farmer and retailer experience

Leverage fusion team to execute on downstream commitments


* Execute on downstream customer commitments, including ensuring acres are developed in the correct geography, developing customer reporting, and delivering purchased assets



* Partner with sister value streams to identify areas of collaboration and unlock new capabilities to streamline program execution



* Champion data-driven practices & decision-making across Truterra

Required Experience:


* BA or higher or equivalent work experience


* 10 or more years of experience in the agriculture, food, or sustainability industries


* In-depth knowledge of product and/or customer experience management


* Experience analyzing data to tell a story


* Previous project management experience


* 5 or more years of experience leading and developing high-performing cross-functional teams


* Demonstrated ability developing and implementing project strategies that align with the organization's objectives including establishing strategic goals, OKR's, or KPI's

Required Skills:


* Ability to develop long-term strategies for agricultural operations, particularly from a retailer - grower lens


* Obsession with how data can be used to drive business growth, operational efficiency, and innovation


* Ability to drive organizational change and lead both internal & external customers through effective change management


* Effective written and verbal communication and influence skills with both ...