Marketing Analyst Intern

Customer Experience (CX) program expansion

The BAC CX program uses several customer surveys to solicit feedback.

We’d like to develop a system to record customer feedback, share it with relevant stakeholders, and document related actions to improve business processes and products.

The intern will make use of various systems (Qualtrics CX survey platform, Microsoft O365 SharePoint, Power Automate, Outlook, etc.) to build, test, and implement this solution.

Secondary initiatives: Develop new customer feedback methods.

This could be via additional surveys (e.g.

Webstore survey post order creation) or other customer touchpoints (e.g.

BAC public website visitors who submit Quote/Inquiry requests).

Education: 

Pursuing a Bachelors or Masters degree in Data Analytics or Market Research

 

BAC Hiring Compensation Range $22 - $28.

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more.

Please see additional details on the BAC website at www.Baltimoreaircoil.com.

BAC Employees are eligible to participate in an annual bonus incentive program.

BAC provides additional earnings in the form of overtime as applicable under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

See job description