Technical Support Engineer

Schneider Electric has an opportunity for a Advanced Technical Support Engineer in our PIIT Location.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.

Our 144,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great people make Schneider Electric a great company.

What do you get to do in this position?

Technical Support Engineers will assist Schneider Electric personnel and customers including electrical distributors, end users, original equipment manufacturers, consultants, and contractors with product selection, configuration and technical support for Schneider Electric Products

We also provide application and solutions support for Schneider Electric focused segments utilizing our vast product portfolio.

Our goal is to ensure a high level of Customer Satisfaction.

Core functions include:


* Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.


* Deliver an elevated level of customer satisfaction while balancing customer expectations with respect to the overall global business objectives.


* Document and follow up on all commitments and customer interactions.


* Maintain a highly effective working relationship with cross functional members from all departments within the company and global colleagues from various cultures and backgrounds.


* Determine next actions and seek clarity on vague or ambiguous reports from customers


* Assist customers during the design, procurement, and installation of Schneider Electric products.


* Provide engineering drawings, wiring diagrams and service bulletins for Schneider Electric product offering.


* Support sales engineers or product managers in developing new business opportunities.


* Collaborate with internal functions such as marketing, engineering, and quality providing feedback about product design, product features and product gaps.


* Develop, update and review knowledge-based documentation including White Papers, frequently asked Questions (FAQ's) and troubleshooting guides.


* May include after hours on-call and weekend in-house support coverage.


* Performs other related duties as assigned by Supervisor or Manager.


* Diagnose root cause of product failures at a component level utilizing knowledge of LowVoltage and Medium Voltage.


* Provides complex product & solutions application support in Distribution Equipment and Circuit protection products, such as: load centers, meter sockets, safety switches, Molded Case Circuit breakers & Air Circuit Breakers (Powerpact & Masterpact ).

Qualifications

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