Field Service Technician

The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site.

Main Responsibilities:


* Performing start-up service as defined in specifications;


* Complete Testing and commissioning of Low & Medium Voltage electrical distribution and controls equipment;


* Performing warranty and recall work;


* Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems;


* Implementing design modifications and providing installation support for the modifications;


* Instructing customers and sales personnel in the operation and maintenance of equipment;


* Complete test reports and recommendations.


* Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance; and maintaining service equipment, tools and documentation;


* Perform other service work as needed in support of the broader region and customer base;


* Drive sales initiatives in coordination with service and national sales teams;


* Communicate daily with FSM and Coordinators to ensure execution of work;


* Responsible for customer satisfaction NPS on site.

Qualifications and skilled required:


* Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;


* Experience with testing electrical equipment & systems including but not limited to breaker testing, switchgear testing, protection relay testing, transformer testing, etc.


* Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);


* Possess good interpersonal skills, communication skills (written and oral);


* Familiar with computers and Windows software.

Other work conditions:

To meet customer shutdown and other scheduling requirements, position required to be a part of an on-call rapid response list, as well as afterhours work, including weekends.

Schneider offers:


* Great Benefits: Competitive package, Group pension match, Healthcare plan, paid family leave, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more.


* Inclusive Environment: diversity is an integral part of our history, culture, and identity.

Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves.


* Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow (mentoring, coaching, training, tuition reimbursem...