HR Services Intern

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

At Schneider Electric, we believe access to energy and digital is a basic human right.

We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.

You will be empowered in 3 different areas: (i) support and deliver Quality Excellence to customers, (ii) fast and effective resolution of customer quality for all product rang, and (iii) determine recurrence and severity of customer issues, support containment, root cause analysis, correction, and prevention actions in country.

Join us as a HR Services Intern to make an impact!

You will join the HR support team within the HR Shared Services hub in Schneider Electric Malaysia, where the core responsibility of this team is to assist our Schneider Electric employee who are based in the East Asia & Pacific region with answering their queries related to HR topics or processes.

Mission (About the Role)

You will join the Peoplelink team where we strive to deliver our services efficiently with high integrity.

Our employees' experience is our priority.

In this role you will support employees from the entire East Asia & Pacific region however with higher emphasis on Japan and working closely with the HR team located in Japan.
This role sets you up to gain a basic understanding of the HR processes in the many different countries in the region that we support.

It is a foundational role to start with for those who want to pursue a career in a HR Shared Services environment.

What will you do?


* You will be using ServiceNow Customer Relationship Management tool (where employees can submit their inquiries/report issue, they also have an option to launch a live chat) to answer inquiries.


* Perform basic troubleshooting for HR Systems (guides available)


* Escalate trending issues to local country HR teams based on patterns observed in the tickets from employees.


* You will be the back-up onboarding administrator for new hires in Japan.

This involves ensuring that all personal data submissions are complete and accurate prior to the joining date of the new hire.


* Make recommendations/call out if there is a lack of information/resources available in the knowledge database.


* Create/review content in the knowledge database.


* Be involved in adhoc HR projects as required

What qualifications will make you successful for this role?


* Currently pursuing Bachelor's Degree in any field


* Skills/Systems Knowledge:

Communication skills - ability to speak, write fluently in English and good to have basic language speaking skill in Japanese

Basic Microsoft Word, Power Point & Excel skills

Presentation skills

Digital savvy - open to learning and utilizing the digital tools available

Pro...