Application Analyst

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Department:
EPIC Acute

Under the direction of the IT Application Supervisor, the Application Analyst is responsible to work with key stakeholders, end users and team members to identify and resolve issues throughout system development phases of assessment, design build, testing, training and implementation.

The Application Analyst is the primary individual responsible for implementation, support & maintenance of key ancillary inpatient systems used in conjunction with and support for the Epic Electronic Health Record (EHR).

The role requires a blending of technical and interpersonal skills with a reasonable comprehension of the operation department the analyst is assigned to and their information system tools and requirements.

In addition, this role requires analytical expertise to information systems and end users with the overall objective of improving the use of application system functionality, i.e.

enhance workflow, optimize business processes and identify appropriate system solutions.

Acts as the primary support contact for assigned applications used in the medical center and its outlying ambulatory clinics.

Identifies issues that arise in assigned application as well as issues that impact other application teams, and works to resolve them.

Troubleshoots problems, issues and questions from end users via ticket management system.

Guides workflow design, builds and tests the system - monitors previous build and analyzes other technical issues associated with the Epic software and other assigned systems.

Works to create a seamless transition of data and workflows from ancillary systems to Epic EHR.

Identifies and implements requested changes to the system, including moving changes from testing to production environments via Data Courier.

Communicates all application changes, enhancements and procedures to other Epic application teams, operational readiness groups, IT leads and end-users as necessary.

Maintaining regular communication with Epic and other vendor representatives, including participating in weekly project team meetings and other project-related meetings as assigned.

Works with Epic representatives, Salinas Valley Health business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.

Assists with developing business and operational direction settings needs by attending site visits, workflow sessions, and other integrated sessions.

May participate in the development of end-user training processes and/or curriculum content creation.

Collaborate with Education team on the development of end-user training based on build and functionality.

Reviews the status of projects, timelines and issues on an ongoing basis with Team Lead and Management.

Attends weekly meetings with team members to dis...