Senior Business Analyst - Public Sector (CA)

Description & Requirements

The Senior Business Analyst will plan, develop, manage, and execute processes an operational activities for a statewide program, ensuring projects are completed on time, within budget, and according to specifications.

The Senior Business Analyst, along with the Maximus Lead Business Analyst will interface with Maximus and client program and IT resources, management teams, and other business partners on a regular basis to maintain good client relations, deliver project outcomes, and resolve any issues.

The Senior Business Analyst will be a member of a team of business analysts, who will be primarily responsible for performing operations analysis and developing required contract deliverables.

Available to work remotely in a virtual team and travel to client locations in California as needed.

Essential Duties and Responsibilities:

- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.

- Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget.

- Work closely with management and work groups to create and maintain work plan documents.

- Track the status and due dates of projects.

- Manage relationships with project staff responsible for projects.

- Produce regular weekly and monthly status reports that could include; work plan status, target dates, budget, resource capacity, and other reports as needed.

- Facilitate regular meetings and reviews.

- Adhere to contract requirements and comply with all corporate policies and procedures.

Minimum Requirements

- Bachelor's degree in related field.

- 7-10 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Additional Minimum Requirements:



* 5+ years BA on statewide Ops or system project.


* 5+ years BA for Public Sector project and ops.


* 3+ years directly working w/stakeholders to analyze ops and business process including Ops policies, procedures.


* Consultation and facilitation skills.


* MS programs proficient including Visio.

Preferred Requirements:



* Experience in MS Project.


* Experience as a BA on a public sector managing IT systems.


* Experience as a BA performing operational activities on projects involving large public sector ops programs.


* Experience implementing public sector policy & directives.


* Certified Business Analyst Profession (CBAP) IIBA or Project Management Professional (PMP) PMI.


* Experience working w/programs providing services for deaf and disabled clients.


* Knowledge of and experience with:


* California Public Utilities Commission (CPUC) regarding the Deaf and Disabled Telecommunications Program (DDTP).


* California Relay Services (CRS).


* Customer Contact Center and Customer equipment distribution center.

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