Lead Business Analyst - Public Sector (CA)

Description & Requirements

The Lead Business Analyst will oversee business processes and operational activities for a statewide program, ensuring projects are completed on time, within budget, and according to specifications.

This role will interface with Maximus and client program and IT resources, management teams, and other business partners on a regular basis to maintain good client relations, deliver project outcomes, and resolve any issues.

The Lead Business Analyst will be responsible for leading a team of business analysts, who will be primarily responsible for performing operations analysis and developing required contract deliverables.

Available to work remotely in a virtual team and travel to client locations in California as needed.

Essential Duties and Responsibilities:

- Complete cost allocation plans for assigned clients.

- Obtain contract renewals for multiple clients.

- Manage relationships with multiple clients as well as project staff responsible for projects.

- Support leadership in ensuring that the project is delivered to specifications, on time and within budget.

- Track the status and due dates of projects.

- Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary.

- Facilitate regular meetings and reviews.

- Adhere to contract requirements and comply with all corporate policies and procedures.

- Evaluate employee performance and recommend employees' needs and development opportunities to leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 7-10 years of relevant professional experience required.

- Ability to communicate well with multiple clients and consultants.

- Knowledge of state and local governments.

Additional Minimum Requirements:


* 7-10 years as a Business Analyst (BA) for Public Sector and Operations


* 5+years leading teams of 3+ BAs projects statewide or regional public sector programs.


* 5+ years directly working w/stakeholders to analyze operations and business process including Ops policies, procedures.


* 3+ years of experience performing operation activities involving large public sector projects.


* Experience managing IT systems and operational programs for public sector projects.


* Strong consultation and client relationship skills.


* Proficiency with MS Office, including Visio and Project.


* Available to work remotely in a virtual team and travel to client locations in California as needed.

Preferred Requirements:


* Certified Business Analyst Profession (CBAP) from IIBA or Project Management Professional (PMP) certification from PMI.


* Experience working w/programs providing services for deaf and disabled clients.


* Knowledge of and experience with:



* California Public Utilities Commission (CPUC) regarding the Deaf and Disabled Telecommunications Program (DDTP).


* California Relay Services (CRS).


* Customer Contact Center and Cus...