Customer Experience Business Partner- Digital Energy

The Customer Experience Business Partner will play a pivotal role in enhancing customer satisfaction and quality processes within our technology-driven environment.

This role requires a dynamic individual who can proactively engage with customers, solve problems before they arise, and influence business strategy at the Vice President level by becoming a trusted advisor and earning a seat at the table.

Primary focus will be on our Digital Energy business which includes Digital Buildings and Digital Power.

This role will also lend support to the Industrial Automation Business Partner as needed.

What will you do?


* Proactive Customer Engagement:



* Engage with customers proactively to understand their needs and anticipate potential issues.


* Develop and implement strategies to prevent problems before they arise.


* Foster strong relationships with key customers to ensure long-term satisfaction and loyalty.


* Conduct regular check-ins and surveys to gather proactive feedback.


* Identify and address potential pain points in the customer journey before they escalate.

Strategic Influence:


* Become a trusted advisor to senior leadership, earning a seat at the table for strategic discussions.


* Collaborate with the Vice President of Customer Experience to shape and influence business strategy.


* Advocate for customer-centric approaches in business decisions and initiatives.


* Provide insights and recommendations based on customer feedback and market trends.


* Participate in strategic planning sessions and contribute to the development of long-term goals.


* Promote psychological safety within the organization to create a culture of innovation and open communication.

Customer Satisfaction & Quality Processes:


* Implement and manage customer satisfaction metrics and quality assurance processes.


* Reactively address and resolve customer issues, ensuring a high level of customer satisfaction.


* Analyze customer feedback and data to identify trends and areas for improvement.


* Develop and execute action plans to enhance customer experience based on feedback.

Cross-Functional Collaboration:


* Work closely with product development, marketing, and sales teams to ensure customer needs are met.


* Facilitate communication and collaboration between departments to enhance the overall customer experience.


* Lead cross-functional projects aimed at improving customer satisfaction and quality.

Performance Monitoring:


* Monitor and report on key performance indicators (KPIs) related to customer experience.


* Conduct regular reviews of customer satisfaction metrics and quality assurance processes.


* Identify and implement improvements to enhance performance and achieve targets.

What skills and capabilities will make you successful?


* Customer-Centric Mindset


* Strategic Thinking


* Turning Strategy into Operational Execution


* Probl...