Quality Improvement Manager - Parts Collection Center

COMPANY BACKGROUND

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

Quality Improvement Manager maintains responsibility for being critical resource to Subaru of Indiana Automotive (SIA) to investigate the cause of the vehicle parts quality issues arising from reported market defects.

Promotes improvements according to the importance and priority of the defects until effective countermeasures are incorporated, as well as determines the appropriateness of preventive measures to prevent recurrence.

Reproduces and verifies defective parts returned from the market, maintains responsibility for oversight of and progressing the investigations, determining the cause of the issue, and determining the investigation policy and direction through joint inspection meetings.

Facilitates information sharing with related departments at all times and coordinates and negotiates with them for quality improvement.

Collaborates effectively with multiple teams at Subaru including Fast Action & Solution Team (FAST), Subaru of America (SOA), and Subaru Corporation (SBR).

To achieve effective quality investigations, educates and motivates groups and individuals to create an improved or new process and utilizes knowledge to enhance current processes.

Manages the work of local staff and trains them in a systematic manner.

To achieve effective quality investigations, educates and motivates groups and individuals to create an improved or new process and utilizes knowledge to enhance current processes.

Manages the work of local staff and trains them in a systematic manner.

Always accurately identifies operational issues and implements measures to improve them effectively and efficiently.

Primary Responsibilities:


* Promotes quality improvement measures of flagged up and high priority Subaru of Indiana Automotive (SIA) items and manages and participates in related follow-up meetings.

Determines effectiveness of improvement measures by working with stakeholders and makes informed and actio...