Quality Improvement Technician – Parts Collection Center

COMPANY BACKGROUND

LOVE.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

ROLE SUMMARY

Under the supervision of the manager, the Quality Improvement Technician - Parts Collection Center will investigate vehicle parts quality issues arising from reported market defects, complete reproduction tasks and investigation activities, and facilitate information sharing with Fast Action & Solution Team (FAST), Subaru of America (SOA), and Subaru Corporation (SBR).

Focuses on conducting reproducibility verification and detailed investigations of market return parts to promptly resolve quality issues.

Primary Responsibilities:

Must be able to perform all of these:



* Collaborates with Subaru of America (SOA), Subaru Corporation (SBR), and other relevant stakeholders to promptly resolve chassis- and body-related quality issues invehicles sold in North America.


* Consults with Manager based on market information to consider optimal reproduction methods and follows the reproduction work plan that is established by Manager.


* Uses appropriate means to reproduce customer-reported issues with parts returned to the Parts Collection Center (PCC) as per the work plan.

This entails installing returned parts on a vehicle or cleaning or analyzing a part; may also need to complete activities such as driving a vehicle, restoring a vehicle or part to its original condition, measuring data, and taking photography.

Uses automotive technical knowledge to complete tasks effectively.


* Summarizes the reproduced conditions and results in a report.


* Based on the obtained results, sends parts to suppliers, Subaru of Indiana Automotive (SIA), and SBR for further detailed investigations.

Additional Responsibilities:


* Gathers information early on assigned quality issues to expedite resolution.


* Contacts market-related individuals to collect information and obtain necessary details.

Required Responsibilities:


* Basic knowledge of Subaru vehicles.


* At least two (2) to four (...