[Surgical Vision] Senior Application Support Specialist

• Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Tear Science Catalys and Phaco equipment.
• Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.
• Provide application optimization of individual surgeon's settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
• Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.
• Provide 1st line application support for all equipment users in the assigned territory 24/7.
• Attend annual clinical audit sessions to stay certified as ASM
• Submit training records and clinical trip reports to Regional ASM on monthly basis
• Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management
• Manage and submit expenses, product complaints and feedback, field reporting and daily activitiessee above