Receptionist ADRC

The Receptionist ADRC serves consumers by greeting, welcoming and directing them appropriately, notifies staff of visitor arrivals, maintains security and telecommunications systems and notifies supervisors of any challenges to the system.

RESPONSIBILITY LEVEL:

Serves consumers by greeting, welcoming and directing them appropriately, notifies staff of visitor arrivals, maintains security and telecommunications systems and notifies supervisors of any challenges to the system.

PRINCIPAL DUTIES:

1.

Welcome visitors by greeting them in person or on the telephone, answering or referring inquiries.

2.

Directs visitors by maintaining employee and department directories and giving instructions.

3.

Maintains telecommunications system by following manufacturer's instructions for house phone and console operations.

4.

Maintains safe and clean reception area by complying with procedures, rules and regulations.

5.

Contributes to team effort by accomplishing related results as needed.

6.

Orders office supplies and all other supplies as directed,

7.

Follow accounting policy re: P-card monthly reconciliation

8.

Maintain record of staff equipment that is checked out

9.

Notify company with problems of Copier/printer.

10.

Attend and take minutes for ADRC/AOA Board meetings

11.

Responsible for call center workflow - rotate calls and walk ins to each staff and record contacts.

12.

Collect and create monthly Calendars for staff vacations and days in the office.

13.

Sort, pickup and deliver mail daily.

14.

Scan assigned paperwork into database.

15.

Create time ad task billing workbooks for team

16.

Monitor files that need to be shredded per county/state policy, order special pick up as needed.

17.

Various office duties as requested

REQUIREMENTS:



* High school diploma or equivalent, some related post-secondary training or education preferred.



* 1 - 3 years previous experience working in an office/clerical setting.

CORE COMPETENCIES:



* Ability to meet people and deal effectively with the public, customers and employees of the organization.



* Ability to communicate effectively, both in written and verbal form.



* Ability to negotiate and solve problems on both an internal and external basis.



* Ability to gather, analyze and record information on verbal, written and automated data entry.

PHYSICAL/SENSORY DEMANDS:



* Full range of motion.



* Ability to communicate in written and verbal form with customers, staff and employees.



* Vision necessary to monitor the workflow.



* This position requires sitting, standing, lifting, squatting, bending, and possibly reaching above shoulders.



* The person must be able to communicate effectively in a verbal manner and possess hearing to the extent of being able to answer phones.



* Capable of using a data entry keyboard

(SEW)