Vendor Management Sr Specialist III - Office Coordinator Collections Litigation/Vendor/Overdraft Sup

As Office Coordinator Lead / Senior Unit Specialist ( OPVM04 ) will supports the managers, Team Leaders and Division Leaders within Orlando Recovery & Specialty Ops by handling tactical responsibilities related to the effective day-to-day operations for each work group.

You will be a coach & peer mentor within OC Hub.

Additionally, responsible for the prioritization & escalation of key findings along with a number of different tasks and processes and required to prioritize and manage the inventory workload , employees TAS, Genesys & Workforce management adherences and job requests as business ongoing demands and/or change needs.

You will also be responsible to report inventory gaps, staff time tracking adherence issues and provide inventory management reports.

Job responsibilities


* Report inventory gaps, staff time tracking adherence issues and provide inventory management reports.


* Verify Time and Attendance, including - reviewing and monitoring exceptions, completing approvals on a bi-weekly basis, and escalating frequent errors and discrepancies.


* Create and monitor progress and status reports of various processes and identifying trends associated with such reports to assist in identifying opportunities for improvement.

Complete monthly Sensitive Data Audits.


* Produce reports and track data, Maintain and analyze process improvement data for quality and accuracy.


* Provide updates to the Team Leader concerning vacation scheduling and Time & Attendance errors, Direct follow-up with Advisors.


* Conduct TAS vs Workforce management / Genesys audits


* Lead special projects and other duties as assigned.


* Assist in investigation and resolution of process breakages and improvement issues.


* Partner internally with various departments to gather information, provide status updates, and drives implementation of tasks.


* Able to work under limited supervision and expected to offer and/or lead others to offer process recommendations and resolution of moderately complex issues.

Required qualifications, skills, and capabilities


* College degree or equivalent work experience


* Must have at least a "Meets Standard" rating.


* Excellent verbal and written communication skills


* Thrives in a fast-paced and team-oriented environment.


* Excellent interpersonal, relationship management, negotiation, and leadership skills


* Strong analytical skills


* Ability to work in a fast paced and rapidly changing environment.


* Proficient in MS Office : Word, Outlook, PowerPoint, Excel, and Access; Time & Attendance; Genesys, Work force Management are required.

Preferred qualifications, skills, and capabilities


* Some scheduling / workforce management experience and/or 2 year Collections, Customer Service and /or Credit Card experience

Work Schedule: Monday - Friday 7:30am - 4pm, 8am - 4:30pm or 8am- 5:00pm

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