Technology Support Lead - Enterprise Software Asset Management

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.

Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

In support of Global Technology, this individual will assist in the software asset management process by partnering with product owners and sourcing on software engagements and transactions.

This includes demand planning and forecasting, vendor relationship management, risk management and contract structure.

The individual will work across multiple businesses, product lines and various end users.

Job responsibilities


* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm


* Execute policies and procedures that ensure operational stability and availability


* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools


* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration


* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Responsible for overseeing large enterprise-wide software contracts


* Negotiates business terms of software contracts with vendors in order to drive business value and manage both financial and operational risk


* Experience partnering with supporting teams such as Technology, Legal, and Procurement in order to define optimum terms and conditions


* Interfaces with contract and software licensing SME in order to structure advantageous deals


* Experience partnering with software licensing experts in order to structure deals for beneficial outcomes


* Experience with vendor lifecycle relationship management including resolving issues and driving overall relationship improvements and contract structuring for a large global organizations


* Partners with business partners to collect demand and create financial forecasting for enterprise software contracts


* Responsible for making vendor payments via purchase orders and associated invoice approvals and Third Party Oversight of vendor engagements

Preferred qualifications, capabilities, and skills


* Knowledge and familiarity with SaaS contracts and licensing a plus
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