Content Design Vice President

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Banking Payments (Zelle, Transfers, Quick Deposit) team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.

Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.

Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

As a member of our Banking Payments team, you'll develop and refine features for our online banking and mobile apps products that are used by millions of Chase customers every day.

You'll partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers.

Job responsibilities


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey


* Develop content, shape design strategy and advocate for the customer in partnership with User Experience Design, Research, Product Management and Engineers


* Create clear, concise and compelling content that effectively communicates complex concepts to diverse audiences


* Execute and deliver content solutions that follow best practices and fulfill project requirements (business goals, customer goals, controls, deadlines, and quality)


* Deliver content components (UI language, product education, etc.) and lead the content governance and approvals process


* Present work, articulating the strategy and impact of content decisions to senior leadership

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and ...