Technical Writer

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Technical Writer III at JPMorgan Chase within the Corporate Sector, specifically the Engineer's Platform & Integrated Experience team, your role involves being a key member of an agile team, tasked with designing and delivering top-tier technology products in a secure, stable, and scalable manner.

Your responsibilities include implementing vital technology solutions across a range of technical areas within different business functions, all in support of the firm's business objectives.

Job responsibilities


* Create and curate documentation for our Platform and Products, including conceptual overviews, task-based guides, API definitions, and tutorials.


* Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer.


* Translate complex technical information into simple, accurate, engaging content that adapts to various audiences.


* Research, create, and maintain documentation templates that adhere to organizational and legal standards.


* Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.


* Push forward new ideas on how to create, deliver, author, and interact with technical content.


* Define standards and processes for creating and publishing external documentation.


* Contributes to software engineering communities of practice and events that explore new and emerging technologies


* Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities and skills


* Formal training or certification on software engineering concepts and 3+ years applied experience.


* You love to make hard things easy to understand.

You are curious and eager to learn.

You are experienced and eager to teach.


* You are creative and collaborative.

You are comfortable with a certain level of ambiguity.

You have high confidence and a low ego.


* High level of autonomy and accountability.

Culture-heavy, process-light.


* Superb written communication skills, with strong attention to detail and quality.


* Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely.


* Ability to quickly learn and understand complex subject matters and to describe them in clear, simple language.


* Experience documenting customer facing APIs


* Experience in writing product documentation, manuals, guides and tutorials for various audiences.


* Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams.

Preferred qualifications, capabilities and skills


* Ability to work in a fast-paced, dynamic environment.


* Ability to teach others and share knowledge.

We are looking for team players...