Staff Trainer (Fort Wayne, IN)

Description & Requirements

Maximus is hiring an onsite Staff Trainer for the IN Fatherhood Project in Fort Wayne, IN.

This role involves overseeing quality assurance to ensure program services meet standards and requirements.

The Trainer will be responsible for creating and delivering training content and enhancing the learning experience.

Ideal candidates will be based in Fort Wayne or South Bend.

This is a full-time hybrid remote position, requiring some onsite work.

Candidates must be willing and able to work onsite as needed

Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Evaluate agent performance/behavior/adherence to project business rules/policies and provide feedback to designated Quality Assurance Specialist/Quality Assurance Supervisor as a continuous method for process improvement.

- Make recommendations on developing new procedures, and update existing procedures when changes occur.

- Collaborate with the Training Staff for the purpose of achieving and maintaining quality assurance goals.

- Communicate Quality Assurance findings effectively with necessary project staff to support and further quality assurance goals.

- Remain up to date on all policies and procedures.

- Conduct operational staff observation sessions and provide feedback.

- Attend and participate in assigned classroom training courses.

- Planning, implementing and facilitating onboarding, mandatory and other identified training

- Creating and developing training content

- Collaborating with other functions to identify learning needs

- Supporting the business with Employee satisfaction agenda

Minimum Requirements

- High school diploma or GED required and 4+ years of relevant professional ...