Quality Assurance Analyst

The Quality Analyst executes Controls QA testing against established CCB complaint criteria.

Responsibilities include oversight and examination of quality and other control processes in the lines of business including review and advisory consultation on scope, sampling, testing, reporting and effectiveness of corrective actions.

Re-performance of quality tests conducted by the lines of business for validation purposes and the performance of discretionary testing as emerging risks are identified.

The Quality Analyst will also be responsible for supporting the CMO QA Complaints management and team with reporting deliverables.

Job Responsibilities


* Responsible for performing quality control testing and second level review of QA Specialist conclusions and may handle line of business disputes, reassessments and escalations


* Meet with management to review findings and corrections related to testing


* Provides feedback to line of business / operations managers on quality performance and recommend performance/corrective actions as needed; supports line of business / operations with quality initiatives, as appropriate


* Deliver training on QA processes to QA Specialists and participate in new Specialist training


* Make recommendations to enhance testing job aids, as identified


* Analyzes processes to improve internal testing, isolates root cause and suggests solutions


* Supports manager and team with reporting deliverables


* Perform other related duties as required and assigned

Required Qualifications, Capabilities, and Skills


* You have a minimum of (2) years of experience in oversight roles such as auditing and/or operational quality assurance that will help have an eye for regulatory details.


* Bachelor's degree in business, finance, or related field, or equivalent work experience.


* You have a passion for delivering, communicating with, and clearly communicating ideas and collaboration with all levels of management.


* You have a desire to engage in challenging scenarios and by using critical thinking and analytical skills to offer solutions and new ideas


* Ability to maintain a positive working relationship with Quality Manager, Operations Leadership, and other Oversight and Controls leaders where employees feel motivated to deliver exceptional performance.


* Strong analytical and quantitative skills


* Ability to communicate effectively and interact with all levels of leadership


* Ability to investigate and solve complex problems


* Ability to multi-task and manage several projects at the same time

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering so...