Clinical Operations Director-Administration surgery

This position is responsible for providing leadership to all nursing and ancillary clinical associates working in Nemours Children's Health Delaware Valley Department of Surgery clinics.

Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of professional registered nurses, medical assistants, ophthalmic technicians, dental assistants and administrative support staff working across multiple ambulatory specialty locations throughout the Delaware Valley.

This leader is responsible for providing guidance and oversight to all nursing and ancillary clinical associates within Surgical Specialty ambulatory clinics on the NCH-Delaware campus:

• Wilmington's Raspberry, Silver and Sunshine modules

• Satellite locations varying by specialty

• Telemedicine

Leadership responsibilities include strategic planning, ensuring consistent evidence-based care delivery, representing Surgery in various forums, and delivering benchmarked quality patient service and outcomes.

This position will be responsible for oversight of Regulatory Compliance and quality programs within outpatient clinics for Surgical Specialties.

Working closely with Regulatory Readiness as well as Infection Prevention & Control, ensure ambulatory clinical operations meet or exceed the Joint Commission regulatory requirements.

Works in collaboration with Clinical Operations Directors from other ambulatory locations including:

• Wilmington's Orthopedics, Cardiac and Pediatrics modules

• Delaware Valley Ambulatory Care Clinics (ACC) satellite locations

• Ancillary Hospital based teams including Laboratory, Radiology, Sterile Processing and Therapy

• Jacksonville, Central Florida and Pensacola locations

This individual must bring a track record of successfully applying LEAN methodology or similar continuous improvement techniques.

Demonstrated experience as an effective change agent and disciplined fiscal steward are equally important.

This position reports to the Department of Surgery AVP and the Senior Director of Ambulatory Nursing and works collaboratively with nursing leaders, hospital administrators, perioperative services management, practice leadership, social work, office managers, centralized care management teams and surgeons.

This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.

Essential Functions:


* Supervises the organization, coordination and direction of patient care services in Surgical Specialty
ambulatory clinics in the Delaware Valley and other areas as assigned.

Ensures advancement of
Nemour's vision, strategies, brand, model of care, quality/safety goals and commitment to
patient/family centered care.


* Well versed in the ANCC Magnet model and is prepared to lead, innovate and document continued
progress for re-designation.

Advances understand of ANCC Magnet among ambulatory...