CLIMB Behavioral Coaching and Support Care Manager-Evernorth Health Services -Remote

The CLIMB program provides 1:1 and group telephonic wellness coaching to customers around their behavior change to improve their health status, reduce health risks, and improve their quality of life.

The care managers will utilize a motivational interviewing approach focusing on decreasing both internal and external barriers that may be preventing the individual from initiating and/or engaging in behavioral change.

This approach helps the individual move toward readiness to change and results in the creation of goals that will improve their health and well-being.

This position delivers a program through a standardized protocol, utilizing a workbook.

This position requires an evening shift.

Major Duties


* Perform care management for CLIMB programs in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers.


* Assistance in the identification of member health education needs


* Help customers to develop SMART personalized health improvement goals and support and empower customers in achieving those goals.


* Assess readiness to change and implements actions to assist members in moving through stages of change to reach their goals.


* Provide 1:1 and group telephonic wellness coaching to customers around their behavior change to improve their health status, reduce health risks and improve their quality of life.

CLIMB coaching activities will be focused on information provided in the CLIMB workbook.


* Demonstrate proficiency in all CLIMB related processes and workflows as evidenced by case review.

Actively work to improve areas of opportunity identified through case reviews and performance metrics.

Actively participate in ongoing trainings by bringing topics to assigned meetings.


* Provide information and resources to customers, family members, facilities, and HCP as needed to assist with problem solving or clarifying aspects of their mental health system (e.g., benefits, claims, procedures, 211 referrals, community resources).


* Consult with and assist team members in cases where a member's behavioral health or emotional issues are impacting their ability to set and/or achieve goals.


* Educate and refer members on available health resources and Cigna Medical Management as appropriate to approach customer holistically.


* Collaboration with other team members such as medical directors, pharmacist, nurse clinicians, etc.

to coordinate services to customers.


* Provide suggestions for improvements and enhancements to behavioral coaching programs and CLIMB based on data/experience.


* Able to manage multiple health records and systems to accurately document customer interactions and progress.


* Must be able to comply with HIPAA standards and regulations in telephonic conversation and in documenting medical records.


* Flexibility to assist other teams and partners as needed and perform other related dutie...