Customer Service Representative - Accredo - Remote
Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.
Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions.
As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.
Key Responsibilities:
* Assist patients and prescribers through inbound/outbound phone calls or web support.
* Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
* Serve as a liaison between patients and internal expert teams.
* Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures.
* Maintain high call volume productivity, handling an average of 30-50 calls daily.
* Adhere to scheduled work hours and meet performance metrics.
Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care.
With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively.
This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications:
* High School Diploma or equivalent required.
* 1+ years of customer service experience.
* Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
* Ability to excel in a high-volume call center environment.
* Strong communication skills, both written and verbal.
* Organized with excellent time-management abilities.
* Customer-oriented with the capacity to adapt to various patient perspectives.
* Must be available to work within Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST.
* Reliable internet connectivity and a dedicated workspace free of distractions required.
* Must attend 100% of training within the first 90 days of employment.
Join Our Team: Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients.
We offer comprehensive training, career development opportunities, and a supportive virtual environment.
Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates p...
- Rate: Not Specified
- Location: Tampa, US-FL
- Type: Permanent
- Industry: Finance
- Recruiter: Cigna
- Contact: Recruiter Name
- Email: to view click here
- Reference: 24010855
- Posted: 2024-09-22 09:49:02 -
- View all Jobs from Cigna
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