Home Lending Associate CD - Tempe, AZ

Summary

Join our fun, high-energy team as a Centralized Sales Home Lending Associate in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization.

You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase.

You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Centralized Sales Home Lending Associate within Chase's Home Equity and Streamline product team, you will play a pivotal role in serving our clients.

You will gain expertise in our programs, policies, and procedures, ensuring every client interaction is seamless and satisfying.

Job Responsibilities:


* Connect with clients through inbound and outbound calls, showcasing your ability to learn and serve customer's cash needs or desire to reduce interest expense.


* Maximize the Opportunity to be passionate about helping every customer achieve their objective and choose Chase.


* Ensure every detail is perfect, from customer satisfaction to compliance with applicable statutes and procedures.


* Navigate multiple advanced computer systems with ease, supporting the lending process with automated programs and software.


* Maintain your cool in a high-volume, fast-paced environment, even during challenging situations like loan escalations.


* Work closely with partners and team members, sharing information and expertise to achieve common goals.

Be candid and honest with coworkers and referral sources.


* Keep up-to-date with the mortgage industry, business, and economic trends to better understand the local market and the needs of our clients.


* Provide valuable feedback on lead quality and accurately log all business activities within the firm's CRM.

Required qualifications, capabilities, and skills


* Demonstrated sales aptitude


* College degree, or 2 years equivalent work experience in sales


* Proficient with Microsoft Applications (Word, Excel, and PowerPoint)


* Extremely detail-oriented.

Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely


* Demonstrated ability in providing superior customer service and consultative selling


* Self-motivation and demonstration of initiatives


* Strong adherence to compliance regulations

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators.

As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general ...