Underwriter Manager / Associate II

Business Description

JPMorgan Payments Fraud Operations is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.

The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing.

With a legacy of innovation and vision in electronic payments, JPMorgan Chase promoted the growth of e-commerce worldwide.

The company continues to fuel the success of the Internet's largest brands, currently processing more than 50 percent of all Internet transactions.

By offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase's consultative approach helps today's small and emerging businesses become tomorrow's industry leaders.

On the Internet or at the point of sale, JPMorgan Payments unique combination of outstanding service, innovative solutions and financial strength offers solid benefits to companies both large and small.

Position Summary

As Operations Manager for Payments Fraud Operations, you will be responsible for leading teams from various functions, including Credit Underwriting and Fraud Operations to manage the day-to-day operations of the department and ensure that business objectives are consistently achieved.

The position involves closely partnering with various stakeholders to lead local strategies for sustainable performance, improve enterprise-wide processes, and meet business objectives.

The successful candidate will lead diverse functions, providing day-to-day management and oversight for operations.

Principal Duties and Responsibilities (in order of importance)


* These tasks include, but are not limited to monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures


* Lead team of analyst &/ or partner with counterparts to achieve department KPIs


* Mitigate risk of loss to our clients and firm through a strong control framework


* Lead process improvement efforts across multiple sites to enhance business results and customers experience


* Lead employee related initiatives such as interviewing and hiring, setting performance objectives, individual development plans, & creating a strong internal bench strength


* Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement.


* Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments.


* Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business


* Support &/or lead enterprise-wide strategies to improve business results


* Manage participation of the department in loc...