IT Product Support Associate

Company

Federal Reserve Bank of New York

Provides support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions.

Delivers various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services.

Role Description

Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.

  

The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction.

In support of the Auction Process, the Treasury’s Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations.

 The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, and works in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury.

This position is focused on playing a key role in the Cloud migration effort for the TDMS application.

We are seeking a motivated IT Support Associate to support the effort by participating in architectural discussions, engaging with our Treasury and National IT partners to define the Cloud operational support model, providing operational support requirements, and creating and executing the operational and non-functional testing activities related to the TDMS migration.

The IT Support Associate will also be expected to work closely with the TDMS Product Owner and development team in this effort, and will need to engage with support teams for applications that interface with TDMS.

This individual will also be expected to provide operational support for TAAPS and the current TDMS applications inclusive of their underlying infrastructure components.

You will report to the Application Support Manager.

Job Summary
Treasury Application Support and TDMS Cloud Migration

Core Responsibilities


* Represent TG ES Operations and attend all meetings inclusive of standups, Project Increment  planning, Agile scrum ceremonies, architectural design discussions, etc.


* Participate in knowledge transfer with current staff to learn the functionality of the TDMS application


* Report back to direct manager and team leader on the status of the TDMS migration effort and escalate any obstacles


* As part of post-mortem analysis, provide effective communication of the impact a...