Product Manager, Digital Channels - Managing & Servicing

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Channels--Managing & Servicing product group, you are an integral part of the team that innovates new servicing product offerings.

You will partner with both digital and Operations counterparts to create connected servicing experiences across all channels.

You leverage customer feedback and data to identify opportunities.

You guide the successful launch of new deliveries, utilizing your deep understanding of how to get a product off the ground.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams (especially technology, design, data, and operations) to deliver exceptional customer experiences.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Translate high-level servicing opportunities into an actionable backlog that improves Customer satisfaction and reduces operating expenses; own, maintain, and prioritize backlog


* Partner across design, data, and tech to deliver large-scale initiatives


* Support lines of business in their servicing needs that require the app and website


* Partner with the Operations team to deliver systemic solutions for a consistent servicing experience across digital, call center, and branch


* Deliver experiments that demonstrate quantifiable impact to operating expenses


* Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management or a relevant domain area


* Strong verbal and written communication skills; ability to balance communication of business outcomes and technical requirements


* Experience partnering with data & analytics to design and deliver quantifiable experiments


* Experience partnering with Design on discovery and customer research


* Experience partnering with Technology on backlog prioritization and refinement


* Ability to operate independently and prioritize a large body of work


* Advanced knowledge of the product development life cycle, design, and data analytics


* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabili...