E-Commerce Team Lead

Summary: The E-Commerce Team Leader role trains, validates processes, and empowers employees to reach their fullest potential.

The E-Commerce Team Leader will provide direction on assigned station to support production of quality parts in a safe manner.

The role also leads by example exhibiting the Gibraltar Values.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.



* Ability to communicate the organization's vision, strategy, and values.


* Lead training of new hires and support ongoing training for team members by following our validation process of train, show, do, and review.


* Determine priority/sequence of shipments based on production schedule and customer demand.


* Ensure team members are completing standard work safely and accurately in alignment with KPIs.


* Provides directions to crew on completion of daily tasks including but not limited to: shipment of product and creation of tracking number and invoices.


* Communicates and applies safety and security procedures and encourages a culture of reporting potentially unsafe conditions and behaviors.


* Communicate cross-functionally with Production, Warehouse and Shipping departments to ensure alignment of our customer driven strategy and direction.


* Identify, administer, and lead problem solving process improvements in respective area of the business.


* Continuously strive to drive, improve, and monitor companywide KPI's: safety (6s), people, quality, cost of production, delivery/Inventory, continuous improvement, finance/cash, and commercial.


* Ensures employee and departmental compliance with all policies, procedures, values and mission and reports non-compliance to supervisor for resolution.


* Promotes employee conduct that is free from any form of harassment/discrimination (sexual, racial, religious, gender, etc.)


* Role model for safety, attendance, and performance.


* General knowledge of basic computer skills including but not limited to: excel, word, email, PowerPoint and company ERP/HRIS systems.


* Promotes company provided programs such as safety, recruiting, recognition, and employee engagement initiatives.


* May be asked to run a machine when needed.


* Has a strong curiosity to learn and develop in our business.


* Sporadic travel may be required.


* Any other job assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust

Is widely trusted; is seen as direct, truthful individual, can present the unvarnished truth in an appropriate and helpful...