Quality Assurance Coordinator (Remote for PA residents only)

Description & Requirements

The QA Coordinator is responsible for monitoring, evaluating, and analyzing trends for staff members to the quality of work performed, as measured against project standards, contractual requirements, and performance measures.

In addition, the QA Coordinator must periodically help Supervisors coach staff to improve individual and organizational performance.

Current or previous experience on the PA IEB project is helpful, but not required.

Essential Duties and Responsibilities:

- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.

- Assist with the development, design, and recommend strategies or activities intended to improve performance.

- Assist with the development, analysis and distribution of project reports and performance indicators.

- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.

- Conduct monitoring activities for quality assurance purposes.

- Assist with monitoring performance and meeting contractual requirements.

- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.

- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.

- Assist with staff training, as necessary.

- Perform other duties as may be assigned by corporate management.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Quality Assurance experience preferred; such as: auditing processes, tasks, systems, documents, and/or call recordings.

- Ability to speak effectively in internal situations and before groups of people or virtually.

- Proficient in the use of Microsoft Office products including Microsoft Teams, Excel for reporting experience and report development, quality reporting and experience with quality monitoring in a customer service and data entry environment.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a remote fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Must be able to remain in a stationary position for an extended period.

- Work is currently performed in a virtual environment.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

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