Customer Service Representative
As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat.
As a Customer Experience Professional, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank.
A Customer Experience Professional is empowered to work with management to identify deficiencies in products, services, or bank systems.
Essential Duties and Responsibilities:
* Build lasting relationships with all TAB Bank clients by providing an extraordinary experience.
* Handle all omnichannel communications both inbound and outbound including phone, email, chat, and social.
* Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.
* Answer Inquiries, resolve problems, promote products and enhance customer knowledge.
* Obtain knowledge and understanding of all banking departments and products to provide customers with highest quality of service possible.
* Adhere to and meet call evaluation requirements and expectations.
* Advance through certification levels in an outlined timeline.
* Adhere to bank policies and procedures.
* Own the customer’s experience.
* Other bank projects and duties as assigned.
Education and Experience Requirements:
* High school diploma or equivalent required.
* Some college preferred, but not required.
* 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.
* Some banking experience preferred, not required.
Knowledge, Skills, and Abilities Requirements:
* Candidate must be dependable, detail-oriented, observant, and thorough.
* Candidate must have strong interpersonal (verbal and written) communication skills.
* Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.
* Higher compensation may be available for bi-lingual representatives.
TAB Bank Offers:
* Onsite Gym
* Tuition Reimbursement
* Paid Holidays
* Gym Reimbursement
* College Scholarships for Employees and Families
* 401(k)
* Paid Time Off (PTO)
* Employee Assistance Program (EAP)
* I Made the Grade
* Holiday Club Program
* Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care
TAB Bank will not sponsor applicants for work visas.
See job description
- Rate: Not Specified
- Location: OGDEN, US-UT
- Type: Permanent
- Industry: Finance
- Recruiter: Transportation Alliance Bank Inc.
- Contact: Veronica Akers
- Email: to view click here
- Reference: CUSTO049710-00001
- Posted: 2024-09-21 08:18:57 -
- View all Jobs from Transportation Alliance Bank Inc.
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