Customer Service Representative

As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat.

As a Customer Experience Professional, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank.

A Customer Experience Professional is empowered to work with management to identify deficiencies in products, services, or bank systems.

Essential Duties and Responsibilities:


* Build lasting relationships with all TAB Bank clients by providing an extraordinary experience.


* Handle all omnichannel communications both inbound and outbound including phone, email, chat, and social.


* Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.


* Answer Inquiries, resolve problems, promote products and enhance customer knowledge.


* Obtain knowledge and understanding of all banking departments and products to provide customers with highest quality of service possible.


* Adhere to and meet call evaluation requirements and expectations.


* Advance through certification levels in an outlined timeline.


* Adhere to bank policies and procedures.


* Own the customer’s experience.


* Other bank projects and duties as assigned.

Education and Experience Requirements:


* High school diploma or equivalent required.


* Some college preferred, but not required.


* 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.


* Some banking experience preferred, not required.

Knowledge, Skills, and Abilities Requirements:


* Candidate must be dependable, detail-oriented, observant, and thorough.


* Candidate must have strong interpersonal (verbal and written) communication skills.


* Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.


* Higher compensation may be available for bi-lingual representatives. 

 TAB Bank Offers:


* Onsite Gym


* Tuition Reimbursement


* Paid Holidays


* Gym Reimbursement


* College Scholarships for Employees and Families


* 401(k)


* Paid Time Off (PTO)


* Employee Assistance Program (EAP)


* I Made the Grade


* Holiday Club Program


* Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.

See job description