Clinical Application Analyst 3-8135-E

Staff Position Description

Position Title: Clinical Application Analyst 3 Position Code: AnalystCA3-8135

Department: Information Systems Safety Sensitive: Yes

Reports to: IS Application Support Manager Exempt Status: Yes

 

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

The Clinical Applications Analyst 3 supports the core functions of the enterprise business systems to enable cost-effective, high quality and safe patient care.

This position assists customers with design, implementation, work-flow optimization, and issue resolution of supported applications.

Provides standardization direction for products aligning the application version and workflow with current standards.

The Clinical Application Analyst 3 will be responsible for providing support, and problem resolution within the Clinical Applications portfolio.

This position will help lead system implementations, perform project management, systems development\upgrades, and staff training.

May assist in budgetary and strategic planning, and will be a Financial\Business\Technical liaison.

Must be able to write detailed technical and non-technical documentation.

Must have excellent customer service skills, and the ability to effectively provide support remotely.

This position shares in the Business Applications on call rotation.

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]

This is a customer facing position responsible for providing support for his/her area of responsibility.

The Clinical Applications Analyst 3 will round with clinical department designees as assigned in support of high levels of customer service, systems administration, and development.

In support of upgrades and implementations, this person may help lead projects and assist in configuration, and deployment of software and hardware.

This position will be responsible to train technical and non-technical staff, as well as write detailed documentation and training materials.

This position is responsible for developing, creating, and modifying clinical applications software or specialized utility programs.

This includes:

· Obtain requirements through discovery, document analysis, business process descriptions and use cases, research scenarios, tasks, and workflow.

· Push creative thinking beyond the boundaries of existing industry practices and client mindsets by asking thought provoking and clarifying questions.

· Evaluate and reconcile information gathered from multiple sources; distinguish user requests from underlying needs, create quality requirements documentation.

· Understand the necessity of project standards and apply them consistently; promote best practice applicat...