Contact Center Representative - Broomfield

As The Artisans of Banking, we strive to be B.R.A.V.E.

(Build Relationships & Add Value Everyday).

We recognize that in order to meet the needs of our communities, we must represent our communities.

Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging.

This is a journey, and we pledge to do more than simply check the box.

When you join our Premier Members team, your benefits will include:


* Comprehensive medical insurance plan that has HRA, HSA, and FSA options


* Dental and vision insurance


* Generous paid-time-off


* 11 paid holidays


* 401(k) plan with a 5% match


* Wellness program


* Tuition assistance


* 1% employee loan discount


* Employee Assistance Program (EAP)


* Life and disability coverage

What sets working for Premier Members apart?


* Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.


* Supportive and engaging work environment.


* A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.


* A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.


* Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed.

We are most interested in finding the best candidate for the job.

We would encourage you to apply for a job at Premier Members Credit Union, even if you don’t meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, hours Monday-Friday 8:00am - 6:00pm and Saturday 8:30am - 1:30pm.

POSITION SUMMARY:
Responsible for handling and resolving a variety of basic member service calls including but not limited to, account statements, account balance, payments, transfers, and password resets, in a prompt and courteous manner.

Completes and maintains related reports, records, and files.

Cross sells Credit Union services and supports all functions within the Contact Center.

ESSENTIAL FUNCTIONS:


* Receive and handle member telephone questions and complaints in a professional manner


* Provide general information to members on Credit Union policies, procedures, and programs


* Provide basic information to members on accounts, payments, interest rates, loan options, andsavings programs


* Perform basic maintenance functions for loan payments


* Provide accurate and complete information about Credit Union products and services to members


* Maintain and convey the Credit Union's professional reputation


* Support the organization through strict adherence to attendance and punctuality policies/guidelines


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