Operations Manager - Continental Plaza Beach Resort

We’re seeking a dedicated Operations Manager for a hotel in one of the greatest destinations in Sharm El-Sheikh, featuring a marvelous view and a distinctive landscape.

This is an exciting opportunity to make your next career step a giant leap! In this role, you will provide key leadership direction to maximize financial returns, drive team development, and empower our staff to create unforgettable guest experiences.

You will lead and manage daily hotel operations, with a strong emphasis on Food & Beverage, develop and implement strategies to enhance guest satisfaction and operational efficiency, and foster a culture of continuous improvement.

The ideal candidate will have proven experience in hotel operations management and F&B, strong leadership and communication skills, and a passion for delivering exceptional guest experiences.

Join us in shaping memorable moments in this stunning location! If you're ready to take your career to the next level, we want to hear from you!

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Create, upgrade & implement innovated Ideas which is aligned with the latest F&B trends in the Market which attract guests and increase their Satisfaction 


* Assist in repositioning & conceptualization of our F&B and culinary landscape 


* Assist General Manager in identifying & defining the new outlet concepts 


* Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 


* Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 


* Identify additional sales opportunities to enhance revenue 


* Analyze guest insights to identify and meet customer expectations and build on guest loyalty regularly communicate with guests to ensure expectations are met


* Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability


* Direct everyday activities, plan and assign work ensuring you always have the accurate staffing numbers


* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance


* Establish and achieve quality and guest satisfaction goals.

Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 


* Help prepare the hotel’s annual budget and the setting of departmental goals 


* Monitor budget and control expenses with a focus on food, beverage, and labour costs 


* Drive promotions that deliver great dining experiences for guests at a good value make sure credit and financial transactions are handled securely 


* Ensure a safe and secure environment for guests, team...