ITSM Solution Architect

Description

Responsibilities:

• Responsible for architecture design of complex ServiceNow product solutions.

• Gather requirements from Business Owners, and craft fast, efficient, and large-scale solutions.

• Assess architecture and Solution designed to support Kenvue objectives including alignment with ServiceNow implementation best practices.

• Hands on experience to perform quick POC's to demonstrate new features to business owners and accelerate time from design to development.

• Designing in-depth solutions for multiple ITSM processes, e.g., Change, Incident, Problem, CMDB/ CSDM, Discovery & Asset Management etc.

• Exposing ITSM products to a broad community of software developers via modern REST APIs

• Responsible for architecture of ServiceNow Integrations, API, Plugins and Scoped applications

• Provide technical guidance on ServiceNow platform wide solutions.

• Suggests improvements and new features and functionalities proactively to Product owners.

• Advocates for technology and innovation; identify new and emerging technology to deliver business needs.

• Create and execute development plans as appropriate to meet changing needs and requirements.

• Leads and provides mentoring and guidance to Developers in the scrum team (incl.

3rd parties) and enforce coding standards.

• Makes sure stories are delivered in business priority order, Backlog delivery (enhancements/defects)

• Take the ownership of complex business requirements and ensure that solution is delivered as per the agreed timelines.

• Experience in building Service Catalogs and maintaining existing Service Catalogs

• Experience on widget creation for ServiceNow Service Portal

• Mange & collaborate with vendor partners to deploy ServiceNow Product solutions using agile delivery.

Qualifications Position Requirements:

• 8-10 years of relevant professional experience

• 5-6 years of hands-on experience with design, development, and deployment on the ServiceNow platform

• Certification in ServiceNow System Administration, Application Development and Scripting

• Demonstrated experience as a technical architect, or administrator of an ITSM platform.

• Demonstrated experience balancing business needs with customization controls and speed/scale.

• Experience with a modern programming language (e.g., JavaScript, Angular, HTML, CSS)

• Experience working in and/or leading Product, Agile, and Scrum teams.

• Excellent written and verbal communication skills.

• Ability to communicate effectively in both 1-1 and large group settings.

• Excellent analytical and problem-solving skills.

Preferred Competencies:

• Experience with Database design principles (e.g., table size, inheritance, basic SQL, etc.)

• Experience with modern web integration protocols (e.g., REST, JSON, SOAP/XML, etc.)

• Experience with portable data structures (e.g., JSON, XML, etc.)

• Experience with code versioning control systems (...