Senior Manager, Technology Client Support - Fort Worth, TX

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

We invest in technology every year so that we can continue to develop state-of-the-art solutions for our customers.

We're always looking for talented individuals at all levels who can deliver the caliber of service our company requires.

As the Senior Manager, Technology Client Support, you will manage a team of Business Analysts focused on the IT requirements of our clients.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:


* Perform all management-level responsibilities for assigned staff including performance reviews, employee development, coaching, and counseling


* Allocate team resources against demand; help define resource capacity needs


* Provide visibility of team status to senior management while supporting departmental and company goals


* Lead the systems implementation work stream for new business and operations/client initiatives


* Interface with users, develop or oversee solutions and functional specifications, implement and review systems configurations


* Ensure key client and operational users are trained and oversee post-implementation support


* Follow procedures within the business relationship management process area; maintain and develop strong client relationships


* Provide support for internal and external clients according to the company's IT Management System; follow processes for change management, release management, incident and problem management, etc., as you provide services within defined service specifications and Service Level Agreements


* Determine new business opportunities with existing clients and develop proposals for additional services, including analysis of alternatives based on implementation and recurring costs

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree or equivalent related work or military experience


* 5 years of experience in developing, managing, and/ or implementing warehouse management systems (WMS)


* 3 years of experience leading, coaching, mentoring or managing the work of individual contributors


* Experience working within a corporate IT organization using IT service management principles


* Experience in project management of large cross-functional implementations


* Implementation...