Epic Associate

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Department:
Epic System

Under the direction of the Manager Ambulatory Epic Systems, the Epic Associate supports the Epic Analyst with development and build and/or configuration of the Epic application in which they are assigned.

The Epic Associate will have a solid understanding of the clinical operations of SVMHS' ambulatory practices.

Epic Associates will be assigned to support an Epic application, which includes, but is not limited to, HIM, EpicCare Ambulatory, MyChart, Resolute Professional Billing & Claims, Cadence, Prelude, Healthy Planet, and Security.



* Acts as the secondary support contact for the application's end-users.



* Assist Epic Analysts with identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.



* Assists Epic Analysts with workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.



* Receives direction and identifies and implements requested changes to the system.



* Serves as a liaison between end users' workflow needs and Epic implementation staff.



* Communicates all necessary application changes, enhancements and procedures to all necessary department teams.



* Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.



* Works with Epic representatives, SVMHS' business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.



* Develops an understanding of the clinical and operational needs to assist Epic Analysts with setting the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.



* May participate in the development of end-user training processes and/or curriculum content.



* Troubleshoots problems and questions from end users.



* Reviews the status of projects and issues on an ongoing basis with team lead and manager.



* Attends weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.



* In conjunction with operational subject matter experts, assists with building application-specific workflows or processes for ambulatory practices and users that are specific to the assigned application.



* Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic medical record.



* Assists with conducts system enhancements/new features, build, upgrades/quarterly updates and optimization.



* With oversight from an assigned application Epic Analyst, ensures all changes to the application follow approved change management proc...