Business Reporting Manager

Description & Requirements

Maximus is currently looking for a Business Reporting Manager.

The Reporting Manager manages an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas including telecommunications, state systems, Siebel CRM, and other databases as needed.

We are seeking a highly organized and detail-oriented Reporting Manager to join our team.

The ideal candidate will be responsible for streamlining and standardizing processes and communications, leveraging technology to provide value to our clients, and measuring outcomes.

This role requires a proactive individual with strong project management skills and the ability to work both independently and with cross-functional teams.

Essential Duties and Responsibilities:

- Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.

- Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.

- Evaluate the need for, and ensure the provision of, reporting necessary for operations.

- Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.

- Provide contractually required monthly and quarterly project status reports.

- Produce Performance Standards Analysis Report.

- Coordinate and evaluates the work of subordinates.

- Develop and maintain reports in areas including Call Center performance.

- Generate reports in accordance with schedules and provide reports, background information, and report summaries for internal and external use.

- Ensure accuracy and timeliness of reports in compliance with contract and project requirements.

Essential Duties continued

- Execute core strategies to streamline and standardize processes and communications, focusing on client service and value measurement.

- Understand client requirements and align them with the team's capabilities for successful outcomes.
- Coordinate with teams to develop process improvement plans to enhance operational and financial performance.
- Develop trusted relationships with key stakeholders to address issues and opportunities in a spirit of partnership.
- Gain a deep understanding of the services delivered to clients and make recommendations to enhance processes, adding value to client relationships.
- Serve as an escalation point for process and project implementations.
- Create and update process documentation, including writing Standard Operating Procedures (SOPs).
- Assist with meeting notes and tracking team action items.
- Plan and coordinate team engagement efforts with other teams, managing calendars and spearheading work on events and newsletters.
- Manage team "brown bag" sessions (internal and external as needed).
- Create, update, organize, and manage team documentation in SharePoi...