Laser Failure Analyst/Reliability Engineer

Primary Duties & Responsibilities

Perform Failure Mode Analyses (FMAs) on failed units to determine root cause.


* Own the Root Cause Analysis Report (RCAR) process for various product lines.


* Perform hands-on FMA of CO2 Lasers and associated products.


* Document data and FMA processes and procedures used.


* Organize and present data collected for review by internal team.


* Initiate targeted corrective actions to address Failure Modes utilizing the Corrective Action Request (CAR) and Continuous Improvement Project (CIP) systems.


* Locate, analyze, and report data in existing databases to calculate reliability metrics, and determine correlations between failure modes and process variables.


* Support product line teams with failure analysis on field returns and NPI product.


* Work closely with Engineering, Manufacturing, Quality and Reliability to develop method and processes for failure analysis.


* Identify outside facilities for specialty analysis support.


* Participate and present at NPI meetings for new product.

2.

Support key customers and Field Service


* Perform analysis of specific customer returns.


* Participate in marketing/Engineering meeting with customers to address reliability performance issues.


* Create presentations and reports for key customers.


* Track key metrics for failure analysis and publish for product line teams and key customers.


* Help train field service and product support personnel related to product function and field failure analysis to identify failures in the field.


* Help train Service Technicians on evaluation and failure mode detection of various product.


* Create Field Service Bulletins relating to product issues, field issues, etc.


* Support Field Service and Product Support escalations to solve customer issues and provide accurate analysis of field data.


* Support the NPI process and represent Service by providing data on similar product issues, ensuring service items are addressed in the NPI process, representing Service on the NPI project teams.


* Assist in establishing product or customer quality and reliability specifications.

Education & Experience

Desired Qualifications:


* M.S.

degree and > 5 years of related experience.

Minimum Qualifications:


* B.S.

degree and > 5 years of related experience.

Skills


* Continuous improvement mindset - improves product and processes through on-going testing and analysis.


* Demonstrated problem-solving abilities combined with hands-on experience with lasers and/or optical components.


* Proficiency in industry-standard problem-solving techniques such as 5 Whys, 8D, Fishbone analysis.


* Self-motivated to thoroughly document data and test results.


* Ability to work on and complete multiple complex independent tasks in to mutually agreed upon schedules.


* Excellent data collection and analysis skills.

Capable user of standard ...