INSIDE SALES ENGINEER 1

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Inside Sales Engineer

What will you do?

• Track and work with Customer Orders within Business System

• Responsible for Order management, Order Entry and Expedites

• Follows team's defined process and procedures and company policies

• Ensures that required information is logged into central information system pertaining to customer information and request

Provides accurate solution/assistance to customers on a timely manner

• Ensures completeness of required parameters for order entry.

• Reply to customers asking for their order status and expedite

• Regularly updates self on product and process developments

• Escalate out of his boundary issues to manager

• Provide and generate individual and team reports

• Reports to manager of possible areas for improvement

• Ensures that orders are entered accurately

• Clarify or verify order details to customers or field sales engineers

• Follows the order entry process set

• Anticipates and foresees order entry requirements of customers based on purchase order details

• Adheres to Service Level Agreement set by the department, if not exceeds

• Accurately create or generate the needed quotation

• Provide accurate pricing details

• Provide accurate catalog number and accessory details

• Provide necessary notes for exemptions or conditions

• Read and understand specification documents or one line drawings provided by the customer

• Provide complete submittal proposal to customer

• Ensures that correct drawings will be provided to the customer

• Coordinate closely with Field Sales Engineers regarding order or job updates

• Monitor orders entered in the system

• Coordinate with the planner to make sure the order is scheduled based on the requested ship date

• Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

• Submits reports like quote logs, expedite report as per District office request

• Other duties and responsibilities that may be assigned from time to time

Qualifications

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree in Engineering preferably ECE, EE, ME or related

• Order Entry & quotation exposure

• Customer Service, Order Management

• Specific Knowledge/Ability:

Has work experience or related experience in a customer service environment

• Knowledgeable in one line diagram & specs reading

• Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities

• Close attention to detail, follow-up, extreme sense of urgency and...