Temporary IT User Support Technician II

ABOUT THE POSITION

The County of Riverside's Human Resources Temporary Assignment Program (TAP) is seeking candidates for multiple Temporary IT User Support Technician II to support the Information Technology (RCIT) Department - Customer Field Services in Riverside.

The ideal candidates will have more than four years of proven expertise and knowledge in troubleshooting IT hardware and software problems and providing solutions.

R esponsibilities will include researching, planning, installing, configuring, maintaining and upgrading hardware, operating systems and department applications that are critical for County success.

Work Schedules:
1.

9/80 - 9 hours days: Sunday through Thursday, 7 am - 5 pm.

8-hour day is every other Thursday from 8 am - 5 pm.

Off every Friday and Saturday

2.

9/80 - 9 hours days: Tuesday through Saturday, 7 am - 5 pm.

8-hour day is every other Tuesday from 8 am - 5 pm.

Off every Sunday and Monday

Candidates will continually provide guidance in the use of operating systems and departmental applications on tablets, smartphones, laptops and desktops requiring strong organizational skills.

Extensive knowledge and proficiency with Windows Active Directory, ServiceNow, Microsoft Exchange, Windows, Office 365.

The RCIT Department seeks candidates who have excellent customer service skills developed in a Help Desk, service provider role; understand how to successfully navigate and deliver results for customers with competing agendas, processes and/or priorities; understand team dynamics when leading and mentoring and possess strong communication and organizational skills.

The IT User Support Technician II is the journey level classification in the IT User Support Technician series and reports to a supervisory or manager level position.

Incumbents perform the full range of duties requiring a greater technical knowledge with little supervision or guidance.

The main objective of this classification series is to troubleshoot technical problems and provide solutions to users.

The IT User Support Technician II is distinguished from IT User Support Technician III in that the latter requires incumbents to possess and use expertise-level technical and analytical skills on a regular basis.

Advancement to the next level is obtained by competitive selection through an open recruitment.

About Riverside County Information Technology

RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services.

Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Meet the Team!

Human Resources Department

TAP Benefits: https://rc-hr.com/files/users/user81/2024%20TAP%20Flyer.pdf

EXAMPLES OF ESSENTIAL DUTIES

• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report ...