User Experience Research Lead, Vice President - Mobile

Join us to pioneer user experience insights, shaping products that resonate with customers and end users.

Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As a Vice President of Experience Research in Employee Experience - Mobile, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.

Your work will provide the foundation used to inform effective product and service designs across the firm.

Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

For this position, the hiring team is specially interested in a researcher with expertise in quantitative skillset; or a researcher with a skill set focused on innovation in research methodologies.

You will manage and execute discovery and evaluative research studies.

You will employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting.

Job responsibilities


* Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation


* Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience


* Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings


* Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team


* Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market


* Integrate quantitative thinking into studies in partnership with the quant arm of the research team


* Provide research leadership to Product and Design on value-add activities


* Present your findings with senior leadership to make recommendations on design


* Work in a fast-paced, iterative, and innovative environment


* Conduct high-level research to help determine which "ideas" should be pursued

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods


* Proven ability to conduct various re...