Customer Service Representative
MORGAN OLSON LLC
Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually.
Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications.
The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan.
Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!
Morgan Olson's leadership stands committed and focused.
Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.
Job Title: Customer Service Representative
Business Job Titles: Customer Service Representative
Job Description:
At Morgan Olson, our customer service representatives play a crucial role in building and maintaining strong relationships with our customers.
Successful candidates will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in a professional and efficient manner to maximize customer satisfaction.
ESSENTIAL FUNCTIONS AND ACTIVITIES:
* Manage a large volume of inbound calls, and emails, with efficiency.
* Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences.
* Accurately enter and process orders in a timely manner using company software.
* Ability to look up part numbers using online catalogs.
* Assists customers with order placement and issue resolution.
* Track orders, shipments, and process returned goods requests.
* Provide feedback to management regarding service failures or customer concerns.
* Diligently follow-up on customer inquiries and resolve open issues.
* Adhere to company policy by exceeding customer expectations.
* Supporting continuous improvement activities.
* Adhere to quality policy by exceeding customer expectations.
* Maintain high customer satisfaction ratings.
* Cross communicates with other departments in Morgan Olson.
* Support teammates and other duties as assigned.
QUALIFICATIONS:
* Creative, hands-on problem solver.
* Good follow-up capability.
* Team player with strong interpersonal and organizational skills.
* Ability to communicate effectively and effective de-escalation skills.
* Proficient ability to prioritize a fluctuating workload.
* Friendly and professional phone skills.
* Effective at de-escalating customer concerns.
* Customer Service or prior Sales experience 2 years
* MS Office products
* Salesforce Software preferred, but not required.
* ...
- Rate: Not Specified
- Location: Sturgis, US-MI
- Type: Permanent
- Industry: Finance
- Recruiter: Morgan Olson
- Contact: Recruiter Name
- Email: to view click here
- Reference: 9949
- Posted: 2024-09-18 08:43:10 -
- View all Jobs from Morgan Olson
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