Customer Service Representative

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually.

Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications.

The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan.

Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson's leadership stands committed and focused.

Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Job Title: Customer Service Representative

Business Job Titles: Customer Service Representative

Job Description:

At Morgan Olson, our customer service representatives play a crucial role in building and maintaining strong relationships with our customers.

Successful candidates will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in a professional and efficient manner to maximize customer satisfaction.

ESSENTIAL FUNCTIONS AND ACTIVITIES:


* Manage a large volume of inbound calls, and emails, with efficiency.


* Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences.


* Accurately enter and process orders in a timely manner using company software.


* Ability to look up part numbers using online catalogs.


* Assists customers with order placement and issue resolution.


* Track orders, shipments, and process returned goods requests.


* Provide feedback to management regarding service failures or customer concerns.


* Diligently follow-up on customer inquiries and resolve open issues.


* Adhere to company policy by exceeding customer expectations.


* Supporting continuous improvement activities.


* Adhere to quality policy by exceeding customer expectations.


* Maintain high customer satisfaction ratings.


* Cross communicates with other departments in Morgan Olson.


* Support teammates and other duties as assigned.

QUALIFICATIONS:


* Creative, hands-on problem solver.


* Good follow-up capability.


* Team player with strong interpersonal and organizational skills.


* Ability to communicate effectively and effective de-escalation skills.


* Proficient ability to prioritize a fluctuating workload.


* Friendly and professional phone skills.


* Effective at de-escalating customer concerns.


* Customer Service or prior Sales experience 2 years


* MS Office products


* Salesforce Software preferred, but not required.


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