Lead Solutions Analyst - Business Process Modeler

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst in Corporate Technology, you will play a central role in driving the success of our technical program delivery.

Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers.

Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions.

You will make data-informed decisions and provide strategic insights to support key business initiatives.

As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities


* Acquire knowledge and develop expertise of Operational Resiliency business domains, business processes, data, and applications.


* Coordinate with User Experience (UX) teams, define personas, perform As-Is business process mapping, identify pain points, and define Target State business processes and associated system features to achieve business objectives.


* Facilitate business process mapping and requirements sessions with stakeholders (including senior management stakeholders)


* Learn and apply Domain Driven Design (DDD) Strategic and Tactical modeling concepts to overall solution design.


* Acquire knowledge of the application eco-system across numerous applications / processes and learn the capabilities of the target state technology stack - align target state business processes and system features to the target state architecture


* Contribute to developing and documenting program and capability roadmaps


* Support one or more programs, assist with planning, facilitate effort estimation inputs, monitor program progress, and proactively identify dependencies and potential risks/issues along with suggested mitigation plans.

Also, complete status reports and facilitate status and stakeholder checkpoint meetings.


* Participate in Agile / Scrum ceremonies and capture / track work using Jira


* Contribute to system testing and validation of implemented solutions.

Ensure that delivered solutions meet the specified requirements and are of high quality.

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field


* Proven experience as a Business Analyst / Business Process Analyst / Consultant or in a related role.


* Strong analytical, problem-solving, and critical-thinking skills.


* Proficiency in process modeling, requirement gathering techniques, and documentation.


* Excellent communicati...