Client Service Senior Manager
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients.
Manage multiple internal and external relationships to provide our clients with best-in-class service.
Help be the reason our clients stay with Chase!
As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers.
As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.
Job Responsibilities
* Anticipate and manage work volumes, adhering to established policies and deadlines
* Collaborate with stakeholders to effectively resolve client issues / escalations
* Analyze and interpret client data to identify trends and develop department strategy
* Drive change initiatives, business strategy and technology enhancements programs
* Manage in dynamic, high-pressure environments and contribute to business resiliency planning
* Attract, develop and retain top talent.
Coach and engage - to drive performance
* Evaluate team and individual performance to achieve business objectives.
Nurture diverse and inclusive work culture
* Build and maintain a culture of trust, transparency and integrity
* Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
* Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
* Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Required Qualifications, Skills and Capabilities
* Comprehensive knowledge of Treasury Services and/or Custom Card products
* Data Analytics & Change Management experience - including presenting finding
* Ability to influence others without direct supervision
* Ability to provide quantifiable management reporting & present findings
* Project Management & Execution
* Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
* Strategic thinking with the ability to adapt to change
* Demonstrated team building skills and ability to work in a team environment
* 6+ years of client facing work experience
* Delivering Coaching and Feedback/People Management
Preferred Qualifications, skills and capabilities
* Previous Team Management Experience
* Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
* Google G suites / Microsoft Office adept
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
* Become a part of our many Business Resource Groups, employees who come together on topics such as et...
- Rate: Not Specified
- Location: Charlotte, US-NC
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210557239
- Posted: 2024-09-17 08:51:33 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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