Retirement Operations, Vice President

Our US-based Retirement Operations team in Human Resources is responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants.

As a Retirement Operations, VP you will manage, lead and execute key processes and work on challenging projects with peers in our team-based organization across several locations.

We are looking for a leader with experience in Pension Operations, a strong process and controls-focus, and who understands the importance of delivering for our customers.

Job Responsibilities


* Lead and execute pension administration processes and controls while prioritizing customer experience and meeting service level agreements


* Oversee and execute activities including running of pension valuation and payroll, pension reporting, troubleshooting issues, researching and responding to participant cases and escalations


* Lead, coach, train and support a small team of direct reports as a working Leader


* Effectively contribute to team projects and/or provide coverage to teammates and team members and support to the larger Retirement Operations team


* Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards


* Develop and maintain procedures and training documentation


* Lead and coordinate preparation and distribution of participant communications, such as pension annual statements and annual funding notices


* Lead and coordinate Retirement Operations team response to internal and external audits of retirement plans

Required Qualifications, Capabilities, and Skills


* Has strong technical knowledge in Pension Operations and systems, with 5+ years' experience


* Has a process and controls mindset, with superior attention to quality and detail


* Uses solid judgment and analytical skill to assess situations and determine best course of action


* Seeks to improve and document processes, prevent issues and communicates across the team for awareness and understanding


* Has strong prioritization and organizing skills, effectively managing work through peak volume periods


* Possesses strong people and team leadership, coaching and communications skills, both written and verbal


* Has superior data management, reporting and systems skills, with proficiency in Microsoft Office products and other systems in a Pension/401(k) Operations setting - PeopleSoft experience is a definite asset

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We off...