Admin 1 - Customer Service (QIC A, C, D)

Description & Requirements

Maximus is currently hiring for an Admin 1 - Customer Service to join our QIC (A, C, D) team.

This is remote opportunity.

The Admin 1 - Customer Service is responsible for managing their call queue, checking callbacks and voicemails for required return calls, and when applicable, supporting the tasks of other departments.

This position requires rotational weekends and holidays.

Essential Duties and Responsibilities:
- Assist with maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers.

- Sort, screen, and distribute incoming and outgoing mail.

- Escalate non-routine customer issues to tier 2 Admins.

- Working in a team environment, communicate and coordinate with colleagues, as necessary.

- Additional duties as assigned by leadership.

Minimum Requirements

- High School Diploma or equivalent.
- 0-2 years of experience.

- Ability to commit to a one-month training of Monday - Friday 8:30am - 5:00pm EST required

- Ability to work a schedule of Tuesday - Saturday 9:00am - 5:30pm EST required

- Ability to work rotating weekends and holidays when required

Please note: For this position Maximus will provide equipment to use.

Home Office Requirements:

- Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)

- Minimum 5mpbs upload speed

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal ...